Terms of service
Last updated: To be confirmed
By making a first payment you are agreeing to the terms below. If you have any questions, please email me at [email protected].
Warranty period
There is a warranty period which lasts 3 months that is in place if anything breaks, seams pop or any other issue. Shoot me an email and I will respond as soon as possible. Fixes can be free depending on what needs to be done. Everything is handmade so if something goes wrong adjustments can be made. I reserve the right to refuse to fix suits and add additional payments if it has not been treated correctly. Additional charges include: normal wear and use or unsanitary conditions.
Payment period
Material costs must be upfront so that I have something to work with as I have limited resources. Paying in full upfront is preferred but payment plans can be considered, which can be paid off in a maximum of 3 months.
Allergies
I own 2 cats that do not come in contact with my work, but I would like to make this clear as there may be cat fur allergens.
Deadlines
I can work with deadlines, but a guaranteed deadline is classed as a rush order and will increase costs as more time is used going into the project.
Shipping
All orders sent out to mainland UK will be tracked. Items up to £150 will be tracked by 24 or 48 hour delivery with Royal Mail. Orders over this cost will be shipped using Royal Mail Special Delivery Guaranteed by 1pm; this compensates the amount the suit is worth in the unlikely event that the order becomes lost in transit. The buyer must pay shipping.
Order and contact details
You must be at least 18 years old to purchase my products and services. I may ask for ID if I am not sure of your age. Photos containing IDs will only be used to confirm age and will be deleted afterwards to comply with GDPR. When contacting me using the form and through email I require a password to make sure you have read my terms of service.
Refunds
When a suit is completed and shipped no refund will be offered. I cannot refund the cost of materials, so please ensure material colours (such as fur) are correct before the materials are paid for. Issues with orders such as internal issues (inside the head), small wrinkles or small amounts of glue will not be refunded, as you are commissioning knowing these are my first few commissions for people who are not friends or family. Any issues within 3 months will be repaired. If you’re in Norfolk/local, feel free to bring repairs along, but notify me first so I can bring the required materials; otherwise you would be responsible for shipping costs.
Process photos and updates
Please let me know if there is an issue with anything as soon as possible, as these could be extremely difficult to fix down the line, such as a marking being incorrect. If more materials are required for a change, a charge will be made. If I hear nothing, the work will continue.
Updates will be posted alongside on my Telegram channel. Photos of completed work will be shared through social media and used to advertise my business.
Thank you for reading.